Urrgent Technology LLC. and its affiliates and subsidiaries (collectively “Urrgent Technology LLC”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains (“Website“), or collaboration solutions (“Services“). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.
Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.
OUR RECOMMENDATION
We recommend that you read the topics in this Notice in full to ensure you are fully informed.
- How We Collect Your Personal Information
- What Personal Information We Collect
- How We Use Your Personal Information
- Cookies and Similar Technologies
- How, Why, and What Personal Information We Share With Third Parties
- How We Respect Your Privacy Rights
- How We Keep Your Personal Information Secured (Security)
- How Long We Retain Your Personal Information (Data Retention)
- Children’s Privacy
- Third-Party Sites
- Blogs and Forums
- Updates to this Notice
- Contact Us
HOW WE COLLECT YOUR PERSONAL INFORMATION
- We collect your personal information when you actively provide it to us through your interactions with us.
- We may automatically collect personal information from you as you use our Apps and Services, or visit our Websites as a user or a participant, including recording communications, when enabled.
- We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
- We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.
Text Message Communications
- To cease receiving text messages, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any message. For further details, refer to our Mobile Messaging Terms and Conditions at https://urrgenttechnology.com/smstermsandconditions/.
- Your Privacy Rights
- You may have the right to access, correct, or delete your personal information held by us or request its transfer to another service. For any such requests, please contact us at info@urrgenttechnology.com.
- Changes to This Privacy Policy
- This Privacy Policy may undergo updates at any time. Please review it regularly.
- Contact Information
- For inquiries regarding this policy or our privacy practices, please contact us at info@urrgenttechnology.com.
WHAT PERSONAL INFORMATION WE COLLECT
Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers
Your Contact Information/Identifiers:
- Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Service.
Your payment information:
- Billing name, address, and credit card or other payment information.
Other information:
- Social media profiles, LinkedIn URLs and custom profiles.
Personal information we collect through your interactions with Urrgent Technology, our Websites, Apps and Services as a user or a participant
Account information:
- Account holders’ usernames and account numbers, Urrgent Technology phone number, language preference, title, department.
Information about your use of non-Urrgent Technology Services through integrations with our Websites, Apps and Services or otherwise:
- Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
User content:
- Files, any content of communication or other information you or another user or participant upload, provide, grant access to or otherwise implement.
*Note that users and participants control the content that they provide, and it may include any category of personal information.
Geolocation information:
- Information about where you are located when using the Services.
SMS messages:
- Content of blocked SMS messages that violate our spam rules.
Inferred or derived data:
- Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.
Your communications with us:
- Surveys, calls (including recordings), emails and messages, etc.
Other information:
- Any personal information that a user or guest voluntarily provides about an individual through their use of the Services, including synchronizing contact information, or through integrations with other applications.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with Urrgent Technology Services including respond to your requests for support; Develop and improve the Urrgent Technology Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Conduct analytics to improve Urrgent Technology’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services.
COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies, please see our Cookie Notice.
HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES
We may share and disclose your personal information (as identified in the section What Personal Information We Collect solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:
- Business partners (e.g., resellers and other authorized third party agents) to market or sell our Services;
- Service providers, contractors, vendors or agents who operate on our behalf to:
Operate, deliver, improve and customize our Websites, Apps, and Services;
Provide support and technical services;
Send marketing and other operational communications related to our Websites, Apps, and Services;
Enforce our acceptable use policy;
Conduct analytics in order to improve your experience using Urrgent Technology Websites, Apps and Services; and
Provide offers and advertisements to customers based on their interests and interactions with us.
- Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
- Other third parties with your consent.
HOW WE RESPECT YOUR PRIVACY RIGHTS
We provide you with the opportunity to access, review, modify, and delete your personal information that we process.
Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor
In general, when processing the content of communications such as voicemails, faxes, recordings etc. in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor. This means that if you believe Urrgent Technology may have collected or stored personal information about you on behalf of a Urrgent Technology customer as a data processor or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.
Your Additional Privacy Rights as a Resident of Certain U.S. states
The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.
- Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
- Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
- Deletion: You have the right to request Urrgent Technology to delete the personal information we have collected about you under certain circumstances.
- Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by Urrgent Technology for the exercise of your privacy rights.
- Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
- Opt-out of selling or sharing your personal information: You have the right to request Urrgent Technology to stop sharing your personal information for the purposes of cross-context behavioral advertising or targeted advertising. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. Urrgent Technology does not sell your personal information as may be commonly understood. However, you may opt out of having your personal information shared with certain vendors that we use for providing insights about user interactions with our website and for delivering ads to you.
- No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.
We will not share your personal information with third parties for the third parties’ direct marketing purposes unless you have agreed to such disclosure.
We will verify your request using your name and email. Depending on the nature of your request, we may need additional information to verify your identity. You may authorize an agent to make a request on your behalf to exercise your privacy rights under applicable California privacy laws.
If you are a Colorado resident, you may have the right to appeal Urrgent Technology’s denial of an individual rights request.
To exercise your rights or to allow your authorized agent to exercise your rights, please contact our Privacy Team at privacy@urrgenttechnology.com.
HOW WE KEEP YOUR PERSONAL INFORMATION SECURED
Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Data processed and purposes of data processing
Please see the relevant sections of this Notice, sections WHAT PERSONAL INFORMATION WE COLLECT and HOW WE USE YOUR PERSONAL INFORMATION, for information regarding the data categories processed by Urrgent Technology as a controller on our own behalf and the purposes.
As a processor to our customers, Urrgent Technology processes personal data that customers choose to submit to the services as customer-generated content, call detail records, usage data, and account information. The purposes for such processing is the provision, maintenance, support, and improvement of the services.
Type of third parties to which Urrgent Technology discloses personal data and purposes
Please see the relevant section of this Notice: HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES for more information regarding the type of third parties to which Urrgent Technology discloses personal data and for what purposes.
Individual rights to access and to limit use and disclosure
Please see the relevant section in this Notice HOW WE RESPECT YOUR PRIVACY RIGHTS for information regarding how individuals can exercise their rights to access their personal data and to limit the use and disclosure of their personal data. Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
CHILDREN’S PRIVACY
Urrgent Technology does not knowingly provide products or services directly to children under the age of 16, or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering, which is subject to the Children’s COPPA notice. If you believe that a child under the age of 16 has disclosed personal information to Urrgent Technology outside of the school offering, please contact info@urrgenttechnology.com.
THIRD-PARTY SITES
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
BLOGS AND FORUMS
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas is public and may be read, collected, and used by others who access them and may remain on the public forum indefinitely. To request removal of your personal information from our blog or community forum, you can submit a request through our online portal. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We encourage all users to exercise caution when providing personal information in blogs and community forums.
UPDATES TO THIS NOTICE
We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the “Last Updated” or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.
CONTACT US
If you have any questions, comments or concerns about this Notice, please e-mail our data protection officer at info@urrgenttechnology.com. Or, you can write to us at:
Urrgent Technology LLC
8735 Dunwoody Place #5159
Atlanta, GA 30350